Contact Us

We're here to help. Reach out to the CoinCircle team for support, questions, feedback, or any concerns about the Platform.

General Support

For account issues, membership questions, payment queries, or general help with the Platform.

Signed-in users can raise a support ticket directly from the Platform for faster response and ticket tracking.

For questions about identity verification, KYC document review status, or merchant application decisions.

For refund requests, billing disputes, or payment confirmation issues. Please include your UTR or transaction reference.

To exercise your data rights (access, correction, deletion, portability) or for any privacy-related concerns.

For legal notices, compliance queries, or regulatory correspondence.

• General support: within 24–48 hours on business days

• KYC reviews: within 24 hours of document submission

• Refund requests: within 3 business days

• In-app support tickets: within 12–24 hours